I have purchased a membership, but I'm not able to log in

In most of the cases mistyped credentials are the reason for failed logins.

Please ensure that your login information is typed correctly and EXACTLY as shown in the confirmation email you received after joining:

  • no additional blanks at the beginning or the end of username and password are allowed
  • regard cAsE sEnSivitY
  • if 'special' characters like e.g. '-' or '@' are contained they need to be entered also