When starting the software I get the message "A connection-attempt with the server failed...."
If you are getting the following message “A connection-attempt with the server failed. Retry later, check your internet connection and/or firewall settings” do the following:
- Check if you are using a firewall (e.g. Windows XP SP2) which is blocking the internet access of the thriXXX software. Allow access of the thriXXX software if necessary (Port 80).
→ Check out here for more information.
- Check if you are using a Proxy. This might cause problems transferring some data. Disable if necessary. Please do as follows:
- Go to Tools / Internet Options.
- Click on “Connections” and then on “LAN Settings”.
- disable the “Use a proxy server for your LAN” checkbox
- Click “OK” 2 times
- Retry entering the site.
If this problem persists contact our → Support